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Help
Returns
In order to provide the best shipping service,
our products are all shipped by the Amazon.com shipping department. For
all our returns please contact Amazon.com's return center.
General Returns Policy
We are affiliates of Amazon.com so all returns are
handled by Amazon. Below is Amazon.com's Return Policy. You can also
see the full policy by visiting their website Amazon.com's Return Policy.
You may return new, unopened items sold and
fulfilled by Amazon.com within 30 days of delivery for a full refund.
Items should be returned in their original packaging. We'll also pay
the return shipping costs if the return is a result of our error. Just
visit our online Returns Center, and we will guide
you through the process and even supply you with a return mailing label
you can print out.
This
page outlines the details of our returns policy rules and exceptions:
- Items that
are Not Returnable
- Partial
Refunds
- Orders
Returned After 30 Days
- Exchanges
- Items
Purchased from other Sellers
- In-Store
Returns
- Using our
Return Mailing Label
Be
sure to visit our Product Specific Policies page for
more information on returns for the various product lines (such as
toys, electronics, magazines, etc.).
Items that are Not Returnable
Amazon.com
does not accept returns of the following items:
- Hazardous items that are gas-powered or contain
flammable liquids. (These items will say "This item cannot be returned"
on their product detail page.)
- Computer laptops and desktops more than 30 days
after delivery.
- Any product missing the serial number or UPC.
- Gift certificates.
- Grocery products and Gourmet gift baskets.
- Pay As You Go (or prepaid) phone cards.
- Items purchased from sellers other than Amazon.com.
Partial Refunds
Partial
Refunds will be issued for the following items:
- Most items that are returned more than 30 days
after delivery.
- Any item that has obvious signs of use.
- Any opened laptop or desktop computer. A 15%
restocking fee will apply.
- Any CD, DVD, VHS tape, software, video game,
cassette tape, or vinyl record that has been opened/taken out of its
plastic wrap. (If you discover that the item is defective after the
package is opened, a full refund or replacement will still be granted.)
- Any item not returned in the condition it was
received.
To
find out more about how refunds are calculated, visit our Refunds page.
Orders Returned After 30 Days
Orders that
were delivered more than 30 days ago will not appear in the list of
orders eligible for return in our online Returns Center. Such an order
will receive only a partial refund if you do choose to return it. If
you still wish to return it, follow our instructions on the Packing & Sending Your Return
page (be sure to include the packing slip in the box), and ship the
order to:
- RETURNS CENTER - AMAZON.COM
- 1850 Mercer Rd., Suite 100
- Lexington, KY 40598 USA
Exchanges
If you
received a faulty item and need to exchange it for the same item, visit
our Returns Center to request a replacement. If you would like to
exchange an item for a different one, please return the original item
through our online Returns Center (you will be
refunded your original purchase price once we receive the item) and
place another order for the item you wish to purchase. You do not have
to wait for us to receive the original item before placing the new
order.
Please note
that it takes us 3 to 5 business days to process returns once they
arrive at our Returns Center. You can view completed returns and
refunds by visiting Your Account and accessing the
relevant order summary.
Items Purchased from Other Sellers
As the
Amazon.com Web site offers items for sale both by Amazon.com and by
registered third-party sellers, it is important in the returns process
to know from whom the item was purchased.
- Visit Your Account and view the order.
Click on the order number and the seller is listed at the top of your
order information.
If
the item to be returned was not sold by Amazon.com, you will need to contact the seller directly or
follow the specific Amazon Merchant's return instructions found in the
order summary of Your Account.
For
more about third-party seller return policies and additional
instructions, visit the following pages:
Subsidiaries
Amazon.com
subsidiaries operating on third-party platforms, such as Warehouse
Deals, may have different policies. Merchant policies are accessible
before ordering, wherever product details are made available.
In-Store Returns
Items
purchased from Amazon.com cannot be returned to a physical store (such
as Borders, Target, or Office Depot stores). Items purchased from
Amazon Merchants such as Eddie Bauer or Macy's are subject to the
individual merchant's return policy; please click the related link in
the order summary in Your Account for more information.
Using our Return Mailing Label
The
return mailing labels obtained from our online Returns Center are valid
only for returns shipped within the U.S.
Each return mailing label is coded for a specific
shipment. Please do not include items from other orders, or other
shipments from the same order, in the same box, or you will not receive
the correct refund. Each shipment must be returned using a separate
mailing label.
If you use this mailing label and the return is a
result of our error (you received an incorrect or defective item,
etc.), we'll pay the return shipping costs.
If you use this mailing label and your return is
not the result of our error, the shipping cost of that returned item
will be deducted from your refund. The amount deducted will be
equivalent to our standard shipping cost for that
item.
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